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Hidhut.com is good people

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Old 02-18-2008, 07:07 PM   #1 (permalink)
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Default Hidhut.com is good people

i ordered a 600w hps light kit from these guys and i got it today when i hooked it up it was non functional i called them and they were totally cool we did some troubleshooting but nothing so to my surprise they went ahead and sent me a whole new kit out the same day they just told me when i get the new one send back the old one...awesome every other company makes you send your stuff back first then they send you new stuff they will be supplying my growing needs from here on in
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Old 02-18-2008, 07:21 PM   #2 (permalink)
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Sounds like they took care of you, im glad you like doing business with them, as i do also.
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Old 02-18-2008, 07:24 PM   #3 (permalink)
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yep. I had that happen with a cooltube, but it was htgsupply. He never asked me to send the old one back, they just replaced it.

Last edited by Kieahtoka; 02-18-2008 at 07:46 PM.
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Old 02-18-2008, 07:25 PM   #4 (permalink)
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great, that is at least one good place to shop out there then - that is really some great service!! HID Hut rules!
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Old 02-18-2008, 07:27 PM   #5 (permalink)
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their is a beam of light out there - some stores that finally care for their customers again!
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Old 02-18-2008, 07:28 PM   #6 (permalink)
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they lookout for the cookout ya know
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Old 02-18-2008, 08:36 PM   #7 (permalink)
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Quote:
Originally Posted by Kieahtoka View Post
yep. I had that happen with a cooltube, but it was htgsupply. He never asked me to send the old one back, they just replaced it.
I contacted htgsupply about a 400wMH conversion bulb that died after a week, through their website. It's been more than 2 weeks, and I haven't heard from them. Guess I'll have to use the damn phone. I hate phones.
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Old 02-18-2008, 09:13 PM   #8 (permalink)
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Or use hidhut.com form now on, especially considering they pay for our prizes. Also, hidhut's quality is a step above htg's.
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Quote:
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I contacted htgsupply about a 400wMH conversion bulb that died after a week, through their website. It's been more than 2 weeks, and I haven't heard from them. Guess I'll have to use the damn phone. I hate phones.
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Old 02-23-2008, 04:44 AM   #9 (permalink)
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Quote:
Originally Posted by Pappy View Post
I contacted htgsupply about a 400wMH conversion bulb that died after a week, through their website. It's been more than 2 weeks, and I haven't heard from them. Guess I'll have to use the damn phone. I hate phones.
yeah, the guy is really easy to talk to on the phone, but after that things roll right along. email is not so easy lol
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Old 02-24-2008, 11:16 AM   #10 (permalink)
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is there shipping discreate or does it say from hidhut.com or anything else that could make people think i'm growing i useuly order from wormsway but i noticed the last time they shipped to me that it said wormsway on the boxs
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